Supply chain management

The packet network supply chain frequently delivers disappointment, conflict and acrimony. While service delivery suffers, different parties in the chain blame each other for poor performance, with no recourse except expensive, and typically unproductive, escalation. Even fully delivering on a contract expressed as averages (bandwidth, monthly loss rates, average delays) does not guarantee a satisfactory service outcome. nor can such contracts be combined in a meaningful way.

We can relate the desired service outcomes to the required end-to-end delivery characteristics, and divide those into design and operational 'budgets' for each element of the chain. This enables supply contracts to be clearly expressed; combined with predictable consequences; and effectively enforced.